Find answers about products, pricing, purchasing, handover, buyback, and Elzan Gold services.
Find answers about gold prices, purchases, COD and handover, buyback, authenticity checks, and Elzan Gold services.
Products & Pricing
Does Elzan Gold sell jewelry?
No. Elzan Gold focuses on bullion and non-jewelry precious metals.
Which products are available at Elzan Gold?
Elzan Gold provides a range of gold, silver, and other precious metals from several brands. Product choices and weights depend on available stock.
Does Elzan Gold only sell Antam gold?
No. We provide several gold brands and other precious metals subject to available stock.
Are products sold by Elzan Gold authentic?
Yes. Products we sell go through an inspection process before being handed to customers.
Why can products with the same weight have different prices?
Prices can differ due to the brand, product type, packaging, production and distribution costs, and market availability.
Is the website price always up to date?
Prices are updated regularly. The price for a transaction will be confirmed when the order is processed.
Why can gold prices change?
Gold prices can change with global gold prices, the rupiah exchange rate, market conditions, and producer or distributor prices.
How can I find out what stock is available?
Stock information is available on the Elzan Gold website. Availability will be reconfirmed when an order is processed because stock may change.
Purchasing
How do I buy products from Elzan Gold?
Choose the product through the website, then continue with the order. After the order is confirmed, the Elzan Gold team will arrange a time and location for handover.
Do I need to pay when placing an order?
No. Payment is made at handover after you inspect the product.
Can I buy more than one product at once?
Yes. You can order several products or weights at once while stock is available.
Does the website price automatically lock my order price?
No. The website price is the price when displayed. Your order price will be confirmed when Elzan Gold processes the order.
What if the product I ordered is already sold out?
The Elzan Gold team will update you on availability and, where possible, offer another product or weight as an alternative.
Do I need an account to buy?
Follow the ordering process available on the website. You can contact the Elzan Gold team if you need help placing an order.
Handover & Payment
How does product handover work at Elzan Gold?
Handover is done directly through COD. The Elzan Gold team meets you at the agreed time and location. You may inspect the product first, then pay and receive it.
Do I need to pay before COD?
No. Payment is made at handover after you inspect the product.
What is the transaction sequence during COD?
At the meeting, you may inspect whether the product matches first. Once it is suitable, make payment. The product is then handed over and the transaction is complete.
What can I inspect at handover?
You can inspect the brand, weight, product and packaging condition, and make sure the product matches your order before payment.
Where can handover take place?
Handover takes place at a mutually agreed location within the Elzan Gold service area.
Is there a COD fee?
Any COD fee will be communicated before an order is confirmed.
Which payment methods are available?
Available payment methods will be explained during the transaction. Payment is made when the product is handed over.
What if the product does not match my order?
Do not make payment. Tell our team at handover so the product and order details can be checked again.
When is a transaction considered complete?
A transaction is complete after the customer has inspected and received the product and payment has been made successfully.
Will I receive proof of transaction?
Yes. Proof of transaction will be available after the transaction is complete.
Buyback
Does Elzan Gold accept gold buybacks?
Yes. You can sell back certain gold and precious metal products to Elzan Gold after they are inspected.
Must a product be bought from Elzan Gold to be sold back?
No. Products bought elsewhere may be submitted for buyback if they can be verified and meet Elzan Gold acceptance requirements.
How is the buyback price determined?
The buyback price follows the Elzan Gold price applicable to that product at the time of transaction.
Is the buyback calculator price final?
The calculator shows an estimate based on the Elzan Gold buyback price at that time. The final value is confirmed after the product is verified.
Does packaging condition affect buyback?
It can. For certain products, packaging and certificate condition are part of the inspection and may affect acceptance or the buyback price.
Can gold with damaged packaging still be sold?
It can still be submitted for inspection. After inspection, we will explain whether the product can be accepted and the applicable buyback price.
How does buyback work at Elzan Gold?
Submit the product you want to sell and view the estimated buyback price. The product is then inspected by the Elzan Gold team. Once it passes inspection and the price is agreed, the transaction can be completed.
When is buyback payment made?
Payment is made after the product is inspected and the transaction value has been agreed.
Why is the buyback price different from the price I paid?
Gold prices can change and there is a difference between the selling and buyback price. The applicable price is the buyback price when the product is sold back.
Authenticity & Inspection
How does Elzan Gold check product authenticity?
Inspection may include physical condition, weight, packaging, product characteristics, and testing with precious-metal verification equipment such as Sigma Metalytics.
Will inspection damage the gold or its packaging?
We prioritize inspection methods that do not damage the product or packaging when the product type and condition allow it.
Does Elzan Gold offer an authenticity-checking service?
Yes. You may use the authenticity-checking service without selling the product to Elzan Gold.
Can products from another place be inspected?
Yes. A product does not have to be bought from Elzan Gold to use the inspection service.
Is there a fee for an authenticity check?
Yes. Fees depend on the number of products and the type of inspection service. Fees will be explained before inspection begins.
Is an on-call inspection service available?
Yes, for certain areas. Fees and schedule availability will be confirmed based on location.
Is an inspection result a certificate of authenticity?
No. An inspection result reports the test outcome based on the method and equipment used at the time. This service is not certification from an independent laboratory.
Gold Education
Is gold suitable for investment?
Gold is widely used as an asset for storing value over the medium to long term. However, gold prices can still rise or fall with market conditions.
Does buying gold guarantee a profit?
No. Profit cannot be guaranteed because gold prices can change. Elzan Gold does not promise profits from buying gold.
Why can I lose money if I sell gold immediately after buying it?
There is a difference between the purchase price and buyback price called the spread. If sold again soon, the gold price may not have changed enough to cover that difference.
Is it better to buy a smaller or larger weight?
Smaller weights are more flexible if you want to sell part of your holdings. Larger weights usually have a more efficient per-gram price. Choose based on your needs and budget.
When is the best time to buy gold?
There is no time that can be guaranteed as the best price. For long-term goals, some people choose to buy gradually so their purchase does not depend on a single price.
Does Elzan Gold provide investment recommendations?
We can help explain products, prices, transaction mechanics, and general precious-metal information. The purchase and investment decision remains with the customer.
How is gold zakat calculated?
Elzan Gold provides a zakat calculator as an estimate tool. Zakat requirements can differ by ownership conditions and reference used. For determining your obligation, consult a zakat institution or qualified party.
Account & Help
How can I make sure I am transacting with the official Elzan Gold?
Use the official Elzan Gold website, WhatsApp, social media, and communication channels. Make sure transaction details match the information given through our official channels.
Does Elzan Gold ever ask for an OTP, PIN, or password?
No. Never give an OTP, PIN, password, or account security code to anyone.
What if someone claims to be Elzan Gold?
Do not make payment or share personal information before confirming that person’s identity through official Elzan Gold channels.
What if I have an issue with my order?
Contact the Elzan Gold team through an official channel and include your order information so we can help check it.
How can I contact Elzan Gold?
You can contact us through WhatsApp or an official channel listed on the Elzan Gold website.
I am buying gold for the first time. Can I get help?
Of course. Tell our team about the product, budget, or need you have. We will help explain the available choices before you decide to buy.
Once the main hesitation is cleared, choose the next step that fits best.
You can continue directly to pricing, catalog, zakat guidance, or official consultation depending on the decision you are working through.
Continue to catalog
Use the product showroom to narrow brand, category, and unit options before speaking with the team.
View product options
Continue to pricelist
Read selling and buyback ranges as an early reference before confirming a transaction.
Compare pricing
Continue to zakat calculator
Use this guide to review bullion zakat obligations with a clearer and more professional reference.
Estimate zakat
Continue to FAQ
Clear common hesitation around pricing, stock, and process before you move into inquiry.
Read key answers
Continue to market insights
Read lighter insights that strengthen market understanding and brand credibility.
Read insights
Continue to official consultation
Use the official communication path to confirm interest, pricing, and buying needs more safely.
Contact our team
Ready to continue to official consultation or review the bullion options that fit best?
Use consultation to confirm your needs, or keep starting from the catalog if you still want to narrow the shortlist before speaking with the team.